At Quantabio, we believe sales isn’t about relentlessly pushing products at customers — it’s about working collaboratively to find the right solution for each customer’s needs. We rely on Curt Otto, director of sales for North America, to ensure that our customers have a great relationship with our company. He joined Quantabio in 2013 and earned his bachelor’s degree in biochemistry at the University of Colorado Boulder.
Q: What do you do at Quantabio?
A: I’ve been a lifelong salesperson and I’m really committed to excellence in customer experiences. I love what I do and I love helping people develop their skills. My work involves continual training and coaching for my salespeople, teaching them how to sell, and striving for that excellence in customer response. I’m a chemist by background. I love the science and the cutting-edge industry that we’re in, but most of all what I like doing is helping my team help customers solve problems.
Q: What does an excellent customer experience look like?
A: Having a strong reputation for responsiveness and for being a good communicator, whether that’s about good news or bad news. Happy customers will come back to a vendor the next time they need a solution for something.
Q: What brought you to the company?
A: I had been working for QIAGEN when I noticed a job opening at Quantabio. It was an opportunity to work for a smaller, more dynamic, very nimble organization and I found that appealing.
Q: What’s the best thing about your job?
A: Being able to really feel a part of all the functions of the business. Because we’re a small organization, everybody at Quantabio is engaged in all aspects of running the business. Salespeople provide input into marketing and R&D, for example. If we pulled everybody at this company together in a room, there would be about 50 people.
Q: What do you wish more people knew about Quantabio?
A: That we are not a new upstart company. We’ve been around since 2001. That longevity means we are well experienced and our company is sound. Our products have a tremendous track record, in some cases stretching back 23 years.
Q: Fill in the blank: Better reagents lead to ______.
A: Better results, a better day, and a better life. That last part is true both for the people doing the experimental work and for the individual who might have an infectious disease that’s being tested.
Q: What’s your favorite thing to do in your spare time?
A: I like to cook and barbecue. It’s all about chemistry — it’s just time and temperature! My pulled pork and ribs are spot on, and the brisket is a work in progress, like everybody.
Q: What’s your ideal vacation?
A: Definitely an active vacation with experiences and adventures. In the future we want to do some European bike trips.
2min
Aug 2, 2024
